Introducing Custom Care, Long Island Restoration Company
Overview of Custom Care
We are proud to introduce Custom Care, the leading Long Island Restoration Company. With our years of experience and a team of certified technicians, we deliver unmatched service quality to property owners across Long Island. Our extensive experience in the restoration industry enables us to handle any damage, whether it’s caused by water, fire, mold, or any unforeseen catastrophe.
Located in Suffolk County, Custom Care specializes in minimizing further damage and restoring your property to its pre-loss condition, providing peace of mind to homeowners and business owners alike. We understand that property damage is a traumatic event, often coming with severe emotional distress. That’s why we provide reliable service with a human touch, aiming to alleviate the burden and stress that accompanies such unfortunate incidents.
Our disaster recovery services extend beyond simple restoration. We also work closely with your insurance company to streamline the claim process. We negotiate directly with your insurance carrier on your behalf, saving you time and preventing potential headaches. Whether your property is in Bay Shore, Garden City, West Babylon, Stony Brook, or anywhere else on Long Island, we are your local partner for comprehensive restoration services.
At Custom Care, we believe in not just restoring properties but rebuilding lives. We understand the emotional attachment you have to your home or business. That’s why our services extend beyond simple cleanup and restoration. We pay careful attention to your personal belongings, salvaging and restoring them whenever possible, so you can hold onto your cherished memories.
Impact on Local Area
Custom Care has been serving the local area for several years, delivering high-quality restoration services to residential and commercial properties. We have seen the devastating impact of natural disasters and other unforeseen events on our communities. This understanding fuels our commitment to provide quick response and effective restoration services, minimizing disruption and helping you get back to normal life as quickly as possible.
As a community-centric company, we believe in giving back. We regularly participate in local events, provide disaster preparedness training, and sponsor local charities. We take pride in being part of the local community and strive to make Long Island a safer and more resilient place for everyone.
Services Offered by Custom Care
Water Damage Restoration
Water damage can result from various sources, including burst pipes, sewage backup, malfunctioning appliances, and severe weather conditions. If not addressed promptly, it can lead to mold growth and further structural damage. That’s why at Custom Care, we offer comprehensive water damage restoration services to Long Island residents and businesses.
Our expert team is proficient in identifying the source of the water damage, extracting water, drying the affected area, and conducting necessary repairs. Our advanced techniques and high-quality equipment, including professional-grade air scrubbers and dehumidifiers, ensure efficient drying and prevent mold growth.
We understand that each water damage scenario is different and requires a unique solution. That’s why we tailor our approach based on the severity of the damage, type of water involved, and your specific needs. Whether you have water damage from a storm or a leaking upstairs bathroom, our team can handle it.
Fire Damage Restoration
The aftermath of a fire can be a difficult time for any property owner. The damage caused by fire, smoke, and soot can be extensive and often requires a professional team for proper restoration. Custom Care, as a seasoned fire restoration service provider, offers comprehensive fire damage restoration, including smoke damage restoration.
Our process involves immediate board-ups to secure your property, followed by an assessment of the damage. We then begin the cleaning process, removing soot and smoke from all surfaces. Our team also handles odor removal, ensuring your property is free of any lingering smoke smells. We then restore your property to its original condition, working closely with you throughout the process to ensure your complete satisfaction.
Mold Remediation Services
Mold infestations can be a significant health concern for both residential and commercial property owners. At Custom Care, we understand the dangers of mold and the importance of its immediate removal. That’s why we offer comprehensive mold removal services, making us the preferred mold remediation company on Long Island.
Our certified mold specialists start with a thorough assessment of your property to identify the extent of the mold damage. We then proceed to isolate the affected areas and utilize advanced air filtration techniques to clean the air of mold spores. Following this, we remove the mold and any mold-infested materials, and clean all surfaces and belongings. We then restore your property to its pre-mold condition, ensuring it’s a safe and healthy space for you and your family members.
Storm and Weather Damage Repair
Storms and severe weather events can cause significant damage to your property. High winds, heavy rains, and flooding can lead to structural damage and other related problems. At Custom Care, we offer expert storm and weather damage repair services, helping you recover from Mother Nature’s worst.
Our storm damage repair process begins with a thorough assessment of the damage, followed by immediate board ups and roof tarping to prevent further damage. We then remove water and dry the affected areas, clean and sanitize the property, and finally, carry out necessary repairs and restoration work. Whether you’re dealing with wind damage from a tornado or water damage from a hurricane, our team is ready to assist.
Specialty Cleaning
Aside from our core restoration services, we also offer specialty cleaning services, including general cleaning, air duct cleaning, and puff back cleaning. Our team is skilled in cleaning properties affected by unique and challenging situations, such as puff backs and vandalism, using state-of-the-art techniques and equipment.
For instance, our air duct cleaning services help improve indoor air quality, creating a healthier environment for you and your family. Our puff back cleaning services tackle the unique challenge of soot and smoke spread caused by furnace puff backs, ensuring your property is clean and odor-free.
We also provide specialty cleaning for extreme cases, such as crime scene clean up, biohazard removal, and cleaning after a death or trauma. We handle such situations with utmost care and respect, ensuring a safe and clean environment for you and your loved ones.
Experience and Expertise
Years of Experience
With years of experience in the restoration industry, Custom Care has garnered a reputation as a reliable and professional service provider. Our extensive experience allows us to handle a wide range of situations, providing tailored solutions to meet your specific needs.
From residential homes to commercial buildings, we’ve tackled various property damage scenarios. We’ve helped countless property owners in the aftermath of water, fire, mold, storm, and weather-related disasters. Our wealth of experience enables us to quickly and effectively restore your property to its pre-loss condition.
Our long-standing relationship with insurance providers in New York has equipped us with the knowledge and skills to assist you in navigating your insurance claim. We work closely with your insurance company, taking the stress off your shoulders and ensuring a smooth claim process.
Highly Qualified Team
At the heart of Custom Care is our highly qualified team of restoration professionals. Our team includes certified technicians, general contractors, and customer service representatives, all committed to providing excellent service and quality work.
Our technicians undergo rigorous training in the latest restoration techniques and safety protocols, ensuring they are equipped to handle any restoration project. They are also certified in various industry-specific areas, including water, fire, and mold restoration.
We understand that property damage can be a traumatic event. That’s why our customer service team is trained to handle such situations with empathy and understanding. They will guide you through the restoration process, addressing any concerns or questions you may have.
Our general contractors work hand in hand with our restoration team to provide a full-service solution, taking care of any necessary repairs or rebuilding work. Their expert craftsmanship ensures your property is restored to its original condition, or even better.
In addition, our team stays updated with the latest advancements in the restoration industry. This continuous learning allows us to provide the best services, using state-of-the-art equipment and techniques.
Quick Response and Emergency Services
Importance of Timely Intervention
Time is of the essence when it comes to property damage. The longer the damage is left untreated, the more severe it can become, leading to permanent damage and potentially higher restoration costs. That’s why we prioritize quick response and timely intervention in our services.
Immediate action can prevent further damage, minimize disruption, and accelerate the restoration process. Whether it’s water damage that can lead to mold growth or fire damage that can compromise structural integrity, prompt response and action are crucial.
Our emergency services are designed to provide immediate relief and prevent further damage to your property. We offer round-the-clock emergency response, ensuring we are there when you need us most.
Details on Emergency Services Offered
Our emergency services include board ups to secure your property, water extraction and drying to prevent further water damage, smoke and soot removal for fire-damaged properties, and mold containment in case of mold infestation.
In the case of a storm or weather-related damage, our team is ready to provide immediate board ups, roof tarping, and debris removal services. We also provide temporary power and heating solutions, ensuring you and your family can stay safe and comfortable until the restoration work is completed.
In addition to these, we also offer pack outs and pack backs services. We carefully inventory, pack, and move your personal items to a secure location for cleaning and restoration. Once the restoration work is done, we return your belongings and help you set up your space.
Response Time Commitment
We understand the importance of quick response when it comes to property damage. That’s why we have made it our commitment to respond to your call within a matter of minutes, and have a team at your doorstep within hours.
Our fast response time, coupled with our effective emergency services, minimizes the damage and accelerates the recovery process. We believe in going the extra mile for our clients, and our commitment to quick response is a testament to that.
The Restoration Process
Assessing the Damage
The first step in the restoration process is assessing the damage. Our expert team conducts a thorough inspection of the affected area to determine the extent of the damage, the type of damage, and the necessary restoration steps.
This assessment is crucial in devising a tailored restoration plan that addresses your specific needs. We share the results of the assessment with you, along with our proposed restoration plan. We ensure you are well-informed and comfortable with the process before we commence any work.
Our assessment also serves as a documentation of the damage for insurance purposes. We compile a detailed report of the damage, along with photographs, which can be used in your insurance claim.
Coordinating with Insurance Companies
Once the damage assessment is complete, we assist you in coordinating with your insurance company. We understand that dealing with insurance claims can be confusing and stressful, especially during a difficult time. That’s why we handle all communication and negotiations with your insurance provider on your behalf.
We work closely with most insurance companies in New York and are familiar with their claim processes. Our team submits the necessary paperwork, including the damage assessment report, to your insurance company and follows up regularly to ensure a smooth claim process.
We also discuss the scope of work covered by your insurance and any out-of-pocket expenses with you, so there are no surprises. Our goal is to make the insurance claim process as easy and stress-free as possible for you.
Rest assured, with Custom Care, you can expect full transparency and support throughout your insurance claim process. We are committed to getting you the maximum coverage possible for your restoration work.
Restoration and Final Touches
Once the insurance matters are settled, we begin the restoration work. Depending on the type of damage, this may involve water extraction and drying, soot and smoke removal, mold remediation, or repairs and rebuilding work.
Our team uses state-of-the-art equipment and techniques to ensure quality restoration. We pay attention to every detail, ensuring all traces of damage are eliminated and your property is restored to its original, pre-loss condition.
We understand that the restoration of personal belongings is just as important as structural restoration. Our team carefully cleans and restores your items, returning them to their rightful place once the restoration work is done.
Our job isn’t done until you are fully satisfied with the result. We conduct a final walk-through with you, addressing any concerns or issues you may have. Our aim is to provide a better experience for you, turning a stressful situation into a positive outcome.
Our Work with Commercial Properties
Restoration for Commercial Properties
Custom Care’s extensive experience extends to commercial properties as well. We understand the unique needs and challenges of restoring commercial structures, and we are equipped to handle them effectively. Whether it’s a retail store, an office building, a warehouse, or any other type of commercial property, we can restore it to its pre-loss condition.
Our commercial restoration services include water damage restoration, fire damage restoration, mold remediation, storm and weather damage repair, and specialty cleaning services. We are experienced in restoring commercial structures of all sizes and types, using the best tools and techniques in the industry.
Our team understands the importance of minimizing downtime for your business. We work efficiently to complete the restoration work in a timely manner, allowing you to resume operations as quickly as possible.
In addition, we also offer pack outs and pack backs services for commercial properties. We carefully inventory, pack, and move your equipment, inventory, and office items to a secure location for cleaning and restoration. Once the restoration work is done, we return your items and help you set up your space.
Work With Business Owners
Custom Care values the trust business owners place in us to restore their commercial properties. We understand the financial and emotional impact of property damage on a business, and we strive to provide a hassle-free restoration experience for business owners.
From the moment you contact us, we assign a dedicated project manager to your case. This project
manager is your single point of contact throughout the restoration process, ensuring seamless communication and coordination.
We work closely with business owners, keeping them informed at every step of the restoration process. We also understand the importance of getting your business up and running again. That’s why we strive to complete the restoration work as quickly and efficiently as possible, minimizing the impact on your operations.
Our team also assists you in dealing with your insurance carrier, providing all the necessary documentation and handling all communication on your behalf. With Custom Care, you can rest assured that your commercial property is in safe hands.
Health Concerns and Prevention Measures
Addressing Health Concerns
When it comes to property damage, health concerns are often a major worry for property owners. Whether it’s mold exposure, smoke inhalation, or contamination from sewage backup, health risks can add to the stress of dealing with property damage.
At Custom Care, we take these health concerns seriously. Our team is trained to handle various health hazards associated with property damage, ensuring your property is safe for you and your family.
For instance, our mold remediation services include comprehensive mold removal and air duct cleaning to eliminate any airborne mold spores. Similarly, our water damage restoration services include cleaning and sanitizing the affected area to eliminate any potential health hazards.
Prevention and Safety Measures
Prevention is always better than cure, and at Custom Care, we believe in empowering our clients with the knowledge to prevent property damage. As part of our services, we provide advice and tips on how you can protect your property from damage due to water, fire, mold, and other hazards.
For instance, regular maintenance and timely repair of your plumbing system can prevent water leaks and thus water damage. Similarly, keeping your gutters clean can prevent water overflow and potential water damage to your property.
Regular cleaning and maintenance of your HVAC system can prevent mold growth in your air ducts. Having a fire safety plan and fire extinguishers in place can prevent fire damage.
In addition to these, our team can conduct a risk assessment of your property to identify any potential hazards and suggest mitigation measures. This proactive approach can save you from potential damage and restoration costs in the future.
Service Areas
Core Areas of Service
Custom Care proudly serves Long Island and the surrounding areas. Our core service areas include Suffolk County, Bay Shore, West Babylon, Garden City, Stony Brook, West Islip, and Franklin Square. We are a local company, well-acquainted with the local area and community.
Our local presence allows us to provide quick and effective services to our clients. We understand the local climate and the common causes of property damage in the area, which enables us to provide tailored solutions for our clients.
Expansion Plans
While we are a local company, we have big plans for expansion. We are planning to extend our services to other parts of New York, including Staten Island. Our goal is to bring our high-quality restoration services and excellent customer service to more communities in New York.
In addition to geographical expansion, we are also expanding our range of services. We are continuously investing in training and equipment to be able to offer a wider range of restoration services to our clients.
Stay tuned for updates on our expansion plans. We look forward to serving more communities in the near future.
Customer Care and Satisfaction
Commitment to Customer Service
At Custom Care, customer satisfaction is our top priority. We believe in providing not just high-quality restoration services, but also excellent customer service. From the moment you contact us, you can expect friendly, empathetic, and professional service from our team.
We understand that dealing with property damage can be a stressful and emotional time. Our team is trained to handle such situations with sensitivity and compassion. We aim to make the restoration process as easy and stress-free as possible for you.
Our commitment to customer service extends to every aspect of our operations. Whether it’s our quick response time, our transparency in communication, our dedication to quality work, or our support with insurance claims, we always strive to provide the best possible service to our clients.
Customer Testimonials
We are proud of the positive feedback we receive from our customers. Here are a few testimonials from our satisfied clients:
- “I had a sewage backup in my upstairs bathroom. The team at Custom Care was quick to respond and did a great job cleaning up the mess. Their professionalism and customer service were top-notch.” – John S., Suffolk County
- “When a storm damaged our roof, we called Custom Care. Their team was at our doorstep within hours, and they did a fantastic job restoring our home. Their service was exceptional.” – Emily R., West Babylon
- “I am a business owner in Garden City. Custom Care helped me recover from a major fire at my store. Their team was efficient, professional, and extremely helpful. They took care of everything, from cleaning up to dealing with my insurance company. I can’t recommend them enough.” – Michael B., Garden City
We are grateful for the trust our clients place in us, and their feedback motivates us to keep improving our services.
Our Impact on the Local Community
Community Involvement
Being a local company, we are deeply invested in our community. We believe in giving back to the community that supports us. Over the years, we have been involved in various community initiatives and events.
We have also provided disaster recovery services to the community during natural disasters, helping families recover from the damage and rebuild their lives.
Future Community Initiatives
We plan to continue our community involvement and expand our community initiatives. We are exploring partnerships with local nonprofits and community organizations to make a positive impact on our community.
Whether it’s contributing to local charities, sponsoring community events, or offering our services for community projects, we are committed to playing an active role in our community.
Conclusion
Recap of Key Points
Custom Care is the premier Long Island restoration company offering a comprehensive range of restoration services. With our years of experience, extensive expertise, and commitment to customer satisfaction, we provide high-quality restoration services that bring peace of mind to our clients.
Whether it’s water damage, fire damage, mold infestation, or storm damage, you can trust Custom Care to restore your property to its pre-loss condition. Our quick response and emergency services ensure your property is protected from further damage, and our coordination with insurance companies makes the claim process easy for you.
Invitation to Contact
If you’re facing property damage and need a reliable restoration company, don’t hesitate to reach out to Custom Care. Our expert team is ready to provide the professional services you need to restore your property and peace of mind.
For any questions, concerns, or service requests, you can reach us through our website at customcareny.com or call us directly. We are here to help you recover from property damage and provide a better experience for you.
Thank you for considering Custom Care as your Long Island restoration company. We look forward to serving you.
Media Contact
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